TEL.075-612-2100|Business hours: 9:00 〜 17:15 (excluding weekends and national holidays)

The Act on the Protection of Personal Information (APPI)

Handling of personal information related to retail electricity business

1. Purpose of use

We will use personal information for the following purposes in the implementation of the retail electricity business.

  • To properly and smoothly carry out necessary procedures, billing operations, contact with customers, etc. regarding services provided in the retail electricity business (hereinafter referred to as "this service").
  • To prevent usage patterns that violate the electricity supply and demand agreement and terms of use of this service
  • To improve this service, provide new services, place advertisements, distribute advertisements, etc. according to customer attributes, etc.
  • To inform you about the products, services, events, etc. of our company and the businesses that have concluded contracts.
  • The scope necessary for the Company to provide this service by a business operator (hereinafter referred to as "business consignee"), etc., who acts on behalf of a part of our service based on a business consignment contract including provisions regarding appropriate personal information protection. In order to handle your personal information and carry out business appropriately and smoothly.
  • To carry out other incidental and related work

2. Shared use of personal information

We may share your personal information with the following parties to the extent necessary to achieve the "purpose of use" in paragraph 1. *1

Range of shared users・Retail electricity suppliers*2
・General power transmission and distribution company*3
・ OCCTO
・Demand suppression policyholders*4
Purpose of shared use
  1. To conclude, change or cancel a consignment supply contract or an electric energy adjustment supply contract (hereinafter referred to as "consignment supply contract")
  2. To mediate the termination of retail supply contracts (including contracts for remote island supply and last resort supply) or electricity supply contracts (hereinafter referred to as "retail supply contracts, etc.") *5
  3. To confirm information about the supply (power reception) point
  4. For the business execution of general power transmission and distribution business operators based on contracts such as meter reading of electric energy, maintenance / inspection / replacement of equipment, investigation of equipment in the event of a power outage / disaster, etc.
  5. To carry out business related to negawatt trading
Information items to be shared
  1. Basic information: Name, address, telephone number and contract number of retail supply contract
  2. Information on supply (power receiving) points: Supply area of ​​general power transmission and distribution business operator that concludes a consignment supply contract, remote island supply contract target, supply (power receiving) point identification number, consignment contract amount information, current upper limit, connection transmission service menu , Power factor, supply method, consignment contract determination method, instrument information, lead-in pillar number, presence / absence of grid interconnection equipment, consignment contract transfer date, meter reading date, contract status, decommissioning method
  3. Negawatt Trading Information: Power Generation Sales, Supply and Demand, Demand Control, Baseline
Shared use manager
  1. Basic information: Retail electric power companies that have contracts for retail supply, etc. (However, for basic information on consumers who receive remote island supply or final security supply, general power transmission and distribution business operators)
  2. Information on supply (power receiving) points: General power transmission and distribution business operators whose supply area is the supply (power receiving) point
  3. Negawatt Trading Information: Demand Control Contractors

Supplement:
*1 We will share your personal information only with businesses that are necessary for the purpose of the shared use, and will not necessarily share your personal information with all retail electricity businesses, general electricity transmission and distribution businesses, or demand control contract holders.

*2 A retail electricity supplier is a business that does not fall under the grounds for refusal of registration stipulated in Article 2-5, Paragraph 1 of the Electricity Business Act (Act No. 170 of July 11, 1964) and has been registered by the Minister of Economy, Trade and Industry as a retail electricity supplier (including businesses that are deemed to have been registered as retail electricity suppliers pursuant to the supplementary provisions of the Act Partially Amending the Electricity Business Act, etc. (Act No. 72 of 2014)). (For the name, address, etc. of the business, please refer to Agency for Natural Resources and Energy websitePlease refer to).

*3 General electricity transmission and distribution companies are Hokkaido Electric Power Network Co., Ltd., Tohoku Electric Power Network Co., Ltd., Tokyo Electric Power Company Power Grid, Inc., Chubu Electric Power Grid Co., Ltd., Hokuriku Electric Power Transmission and Distribution Co., Ltd., Kansai Electric Power Transmission and Distribution Co., Ltd., Chugoku Electric Power Network Co., Ltd., Shikoku Electric Power Transmission and Distribution Co., Ltd., Kyushu Electric Power Transmission and Distribution Co., Ltd., and Okinawa Electric Power Co., Inc.

*4 Demand control contractors are businesses that have concluded a demand control supply contract with a member who is a general electricity transmission and distribution business operator (including businesses that have obtained a business code before concluding the contract). (The names, addresses, etc. of businesses are as follows:Homepage of OCCTOPlease refer to).

*5 "Intermediary for the termination of a retail supply contract, etc." refers to a business operator who has received an application for a new retail supply contract, etc. from a customer, applying to the existing business operator to terminate the retail supply contract, etc. on behalf of the customer.

3. Provision of personal information to third parties

We will not provide your personal information to a third party except for the purpose of use or shared use of personal information that was clearly stated to you in advance, except with the consent of the customer. However, the person who jointly uses personal information that falls under the preceding paragraph (paragraph 2) does not fall under the category of a third party.

4. Management of personal information

We will take measures to manage personal information safely, make employees and contractors who handle personal information comply with it, and perform necessary supervision. *Personal information protection manager: General Manager of New Electric Power Promotion Department

5. Inquiries regarding personal information

For complaints and consultations regarding the handling of personal information related to the retail electricity business, please contact the following window.
Contact: contact-denryoku@cv21.co.jp

6.Disclaimer

Regarding the acquisition of personal information by a third party, we will not take any responsibility if the customer himself / herself reveals the personal information to a third party using the function of our service or other means.

About the handling of personal information

We will handle personal information obtained through inquiries, etc. appropriately in accordance with the following policy.

1. Acquisition of personal information

We will obtain personal information necessary for inquiries, such as name, company name, email address, telephone number, etc., through lawful and fair means.

2. Purpose of using personal information

The personal information acquired will be used for the following purposes:
  • Responding to inquiries
  • Contact and information regarding our services and business
  • To carry out business incidental to the above
If you wish to use the information for purposes other than those listed above, you will need to obtain the individual's consent in advance.

3. Provision of personal information to a third party

Except as required by law, we will not provide personal information to third parties without the consent of the individual.

4. Management of personal information

In order to prevent the leakage, loss, or damage of personal information, we will take appropriate safety management measures and manage personal information appropriately.

5. Disclosure, correction, and deletion of personal information

If an individual requests disclosure, correction, suspension of use, deletion, etc. of their personal information, we will respond appropriately in accordance with laws and regulations.

6. Compliance with Laws and Regulations and Review

We will comply with laws and regulations and related guidelines regarding the protection of personal information, and will review and improve the contents of this policy as appropriate.

7.

For inquiries regarding this policy, please contact our inquiry desk.

Enacted: July 30, 2008
Back to TOP